Privacy policy
Short version: this website stores nothing about you, the WhatsApp desk keeps only what it needs to run your account, and nobody outside the desk ever sees it.
What the site itself collects
the-lemonexchange.com is a static informational site. It sets no cookies, runs no analytics scripts and has no forms. Standard web-server logs (IP address, page requested, timestamp) exist as they do for every website, are used only for security and capacity purposes, and are rotated out automatically. The live cricket scores widget is loaded from CricTimes, and the fonts from Google Fonts; those third parties receive the standard technical request data any embedded resource receives.
What we collect when you message us
When you contact us on WhatsApp we hold: your name as you give it, your WhatsApp number, your platform username, and the transaction records of your deposits and withdrawals (amounts, timestamps, the account details you send payouts to, and payment screenshots you share). That is the complete list. We do not ask for identity documents to open an account, and we never ask for bank passwords, card PINs or OTPs — anyone who does is not us.
This information is used for exactly three things: operating your account, processing your payments, and resolving disputes with a written record. Chat history doubles as your receipt trail, which protects you as much as it protects us.
What the Lemon Exchange desk never asks for
Memorise this list, because scammers copy our tone and our profile picture. We do not ask for your bank login. We do not ask for a UPI PIN, a card number, a CVV or a card expiry date. We do not ask for an OTP — not to release a withdrawal, not to “verify” a deposit, not for any reason at all. We do not demand a PAN card, an Aadhaar copy or a passport scan to open an ID. And we do not store your betting history: which markets you backed, what odds you took, how a session bet settled, whether you were in-play at the death. All of that sits on the betting platform, not with us.
If a message asks for any of the above and claims to come from this desk, stop. Check the number against the one printed on this site, and tell us about the fake so we can warn the next person.
Where your information actually sits
Your name and WhatsApp number live in the chat thread itself and in a small settlement ledger the Lemon Exchange desk keeps by hand. That ledger holds one row per top-up and one per withdrawal: date, amount, the UTR or reference you sent, and whether it cleared. Nothing else. It is not a marketing database, there is no CRM sitting behind it, and it syncs to no advertising tool anywhere. The website you are reading has no database at all — it is a folder of static files on a host — so on the site side there is simply nothing for anyone to steal.
How long each record is kept
The chat thread stays while your Lemon Exchange ID is open. Payment rows survive a good while longer after closure, because a bank can raise a reversal or a chargeback weeks late and that reference number is what protects you in the argument. Payment screenshots are cleared once the matching transfer is confirmed and the dispute window has passed. Ask for one specific record to go and we will tell you plainly whether it can, and why if it cannot.
Who we share data with
No one. We do not sell, rent, trade or “share with partners” any player information. Your details are visible only to the desk staff who service your account. The betting platform itself sees your username and activity on it, as any platform does; it does not receive your WhatsApp identity from us beyond what account creation requires.
Retention and deletion
Transaction records are kept while your account is active and for a reasonable period after, because payment disputes sometimes surface late. If you close your account, you can request deletion of your records on the same chat; we will confirm once done, keeping only what is genuinely necessary to evidence completed transactions.
WhatsApp itself is end-to-end encrypted in transit; what you and we retain in the chat is controlled by each side's own device. You can delete your side of the chat at any time.
What WhatsApp encryption does and does not do
WhatsApp encrypts messages end to end between your phone and the Lemon Exchange desk phone. The network carrying the message cannot read it, and neither can anyone sitting on the same wifi as you. What encryption does not do is make the message disappear. Once it lands, it is a stored message like any other — on our handset and on yours.
So treat the chat as a shared record rather than a private diary. Send the payment reference, not a photograph of your full bank statement. Send the amount, not your salary slip. If you want your side gone, delete it from your phone; that does nothing to our copy, and you have to ask us separately for that.
Third parties in the picture
Only three outsiders touch anything on the Lemon Exchange side, and each one narrowly. The hosting company stores the site files and writes the usual server log lines. Google Fonts serves the two typefaces this site uses, so your browser makes a request to Google and they see the standard technical details of it. WhatsApp is the third and the largest: it is Meta's product, it runs on Meta's infrastructure, and their policy governs the metadata around your messages. We cannot change that, so we say it plainly instead of burying it in a clause.
There is no advertising pixel on any page here. No remarketing tag, no session recording script, no heatmap tool, no lead-capture form quietly feeding a spreadsheet somewhere.
What is never sold
Nothing on this list is for sale. Not your phone number, not your name, not your payment history, and not a Lemon Exchange punter list sorted by who stakes hardest on IPL nights. No advertiser, data broker, affiliate network or “trusted partner” receives any of it, and there is no arrangement anywhere that pays this desk for handing over a number. That paragraph is short because there is nothing to qualify.
Your rights and how to use them
Three requests, all free, all made on the same Lemon Exchange chat you already use.
Ask what we hold. Say “send me everything you have on my account”. The desk types it out: the name on file, the number, and every payment row with its date, amount and reference. Usually back within the hour, faster outside match time.
Ask for deletion. Say so and we confirm in writing once it is done. We keep only the rows that evidence transfers already completed, and we tell you exactly which ones stayed and why.
Object to marketing. Tell us to stop sending match reminders or offer messages and the number goes on a do-not-message list the same day. It has no effect on your ability to top up or cash out.
Security, breaches and children
Practical steps, not framed certificates. The handsets running the Lemon Exchange desk are PIN-locked and screen-locked. The settlement ledger is never copied onto personal laptops and is not shared beyond the small team that services accounts. The site is served over HTTPS. None of that makes anything unbreakable, so here is the honest part: if we found that a desk device or the ledger had been opened by someone who should not have it, we would message every affected number ourselves, say what was exposed and what to watch for, and do it before you read about it anywhere else.
Nobody under 18 may use this service. We do not knowingly hold data on a minor. If we learn that a Lemon Exchange ID belongs to someone under age, the account is closed, the balance is returned to the source it came from, and the records are erased rather than filed away.
If this site ever shuts down, the chat threads and the ledger are destroyed rather than transferred. Open balances get settled first and every active number gets told. There is no buyer clause here, because a punter list is not an asset we are willing to hold.
Changes to this policy
When something changes, the date at the top of this Lemon Exchange policy page changes with it and the new wording goes live the same day. There is no mailing list to notify you through, because we do not keep one. If a change is significant — a new third party, a different retention period, anything that widens what we hold — the desk will say so on the chat to everyone with an open ID.
Contact
Any privacy question or deletion request: message the desk via the contact page. Policy changes will be reflected on this page with an updated date. Related reading: about us and responsible gaming.
Privacy questions punters actually ask us
What personal data does the-lemonexchange.com actually collect?
The website collects nothing. It is static files with no forms, no cookies and no database. Everything the Lemon Exchange desk holds arrives through WhatsApp: the name you give, the number you message from, your platform username, and the payment references attached to your top-ups and withdrawals. That is the full list, and you can ask for a copy of it whenever you want.
Does this site store my betting history or account balance?
No. Your bets, the odds you took, your open positions and your running balance all sit on the betting platform itself. This site has no connection to it and no read access. The desk sees a balance only when you ask for a withdrawal and it needs checking against the platform. Nobody here keeps a record of which markets you played.
How long are WhatsApp conversations kept?
The thread stays while your ID is open, because it doubles as your receipt trail. After you close the account, payment messages are held for a further stretch so a late bank reversal can still be traced, then cleared. Screenshots go sooner, once the matching transfer is confirmed. Your own copy is yours to delete at any moment, and deleting it does not touch ours.
Are cookies or analytics used on this site?
There is no analytics script, no advertising pixel, no remarketing tag and no session recorder on any Lemon Exchange page here. The site sets no cookies of its own. Your browser does fetch two typefaces from Google Fonts, so that request reaches Google, and the host writes ordinary server log lines. Neither of those builds a profile of you.
Is my phone number ever sold or shared with advertisers?
Never. It is not sold, rented, swapped or passed to any broker, affiliate network or advertiser. There is no arrangement anywhere that pays this desk for a list of punters. Your number exists in one chat thread and one settlement ledger, both of which stay inside the desk. If you ever get a marketing call claiming to be us, it did not come from here.
Which third parties can see my information?
Three, and only in narrow ways. The hosting company holds the site files and standard server logs. Google Fonts sees the technical detail of a font request from your browser. WhatsApp, run by Meta, carries the chat and keeps its own metadata about it under its own policy. The betting platform sees your username and play, as any platform must. Nobody else.
How do I ask for my data to be deleted?
Send one line on the same WhatsApp thread: delete my records. No form, no email chain, no reason required. The desk closes the ID if it is still open, settles anything owed to you, and confirms in writing once the records are gone. We keep only the rows needed to evidence transfers that already completed, and we tell you exactly which ones those are.
Is payment card information ever stored by the desk?
No card number, no expiry, no CVV and no PIN is ever asked for, typed into anything, or stored. Deposits come by UPI or bank transfer and what we record is the reference or UTR you send, plus the amount and the date. That reference is enough to trace a payment and useless to anyone who steals it. Anyone asking for card details is not this desk.
What happens to my data if the site shuts down?
It gets destroyed, not sold on. There is no buyer clause here and no plan to hand a punter list to whoever takes over a domain. Open balances would be settled first, the desk would message every active number to say so, and then the chat threads and the settlement ledger go. A closed business has no business keeping your number.
How is data kept safe from someone hacking the chat?
WhatsApp encrypts the message in transit, so the bit in the middle is the hard part to attack. The weak point is a phone. Desk handsets are PIN locked, the settlement ledger is not copied to personal laptops, and only the small team who run the Lemon Exchange desk can open it. Keep your own phone locked too, and never forward an OTP to anybody.